ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. Years of Experience: 1+ years experience in direct patient care preferred.Ĭertification: Applicable medical certification preferred (MA, EMT, STNA, etc) Performs other duties as assigned that support ProMedicas core values.Įducation: Must be a high school graduate or its equivalent.Īble to promote a strong commitment towards achieving outstanding internal and external customer satisfaction and superior patient experience.Īble to work independently, prioritize, problem solve and work cooperatively with faculty and staff.Ĭertification: BLS (CPR), must present a current BLS course card from the AHA at time of employment or obtain certification within 90 days of hireĮducation: Completion of a recognized MA program at an accredited college or university. Collaborates with leadership and other staff to recommend changes to improve the safety, quality, and efficiency of patient care.ĩ. Actively participates and is engaged in staff meetings.Ĩ. Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. Records complete and accurate messages and obtains necessary instructions from providers and nurses, etc. Within scope of Medical Assistant, demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls. May support a variety of clerical office functions including calls, documentation, scanning, etc.Ħ. Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.ĥ. pulmonary function tests, phlebotomy procedures) as needed.Ĥ. Performs specific specialized tests (i.e. Prepares the patient for the visit by taking vital signs, documenting and order entry within the EPIC system, arranging and coordinating support and ancillary services for patient care, preparing patient rooms for visits, stocking exam rooms, preparing schedules, and providing general support to the providers and patients. Works closely with the provider and leadership to continually improve the patient experience though daily patient care, clerical support, ongoing projects and assumes additional duties as needed in a self-directed manner.ģ. Reports for scheduled shifts on time and in a professional manner with regard to behavior, telephone courtesy, dress, identification, and communication with patients colleagues, and outside agencies.Ģ. Renders direct patient care services under supervision demonstrating ProMedicas values to the patient.ġ. Able to proficiently and effectively navigate through multiple information technology platforms and applications. Functioning as a team member within a patient centric care delivery model for high quality and service within the practice setting.
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